Privacy Policy close Your privacy is important to us. This policy explains how we collect and protect your data... Esimcalls Last updated: February 2026 1. Introduction This Privacy Policy (“Notice”) explains how your personal data (“Personal Data”) is collected, used, processed, and protected by ESIMCALLS LLC (“Esimcalls”, “we”, “us”, or “our”). This Notice applies when you interact with us through our website, applications, customer support channels, or when you purchase or use our services. We are committed to protecting your Personal Data and complying with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”) where applicable. 2. Data Controller For the purposes of this Notice, the data controller is: ESIMCALLS LLC 4283 Express Lane, Suite AZ1985 Sarasota, FL 34249 United States Email: support@esimcalls.com Esimcalls is responsible for determining how and why your Personal Data is processed. 3. Categories of Personal Data We Process We may collect and process the following categories of Personal Data: Website and Device Data When you visit or interact with our website or applications, we may collect information such as your IP address, device type, operating system, browser type, language settings, approximate location, pages visited, actions taken, timestamps, referring URLs, and information collected through cookies or similar technologies. Customer and Transaction Data When you purchase or use our services, we may collect your full name, email address, phone number, country of residence, billing address, payment-related information (processed securely by our payment providers), device brand and model, network or carrier information, and customer support communications. Identity Verification Data (where required) In certain cases, we may request a copy of identification documents such as a passport, national ID, or driver’s license when required by law or necessary for fraud prevention. 4. Sources of Personal Data We collect Personal Data from the following sources: • Directly from you when you create an account, make a purchase, or contact us • Automatically when you use our website or applications • From third-party service providers such as payment processors, analytics providers, and telecommunications partners Where cookies or similar tracking technologies are not strictly necessary, we collect such data only with your consent in accordance with our Cookie Policy. 5. Purposes and Legal Bases for Processing We process Personal Data for the following purposes and legal bases: Compliance with Legal Obligations To comply with applicable laws, regulations, court orders, and lawful requests from authorities. Legal basis: Legal obligation. Performance of a Contract To provide access to our website and services, process purchases, deliver eSIM services, manage payments and accounts, and provide customer support. Legal basis: Performance of a contract. Legitimate Interests To improve our services, prevent fraud and security incidents, maintain and protect our systems, conduct internal business operations, and communicate with customers regarding service-related matters. Legal basis: Legitimate interests. Consent To send marketing communications where required by law and to use non-essential cookies and tracking technologies. Legal basis: Consent. 6. Sharing of Personal Data We may share your Personal Data with the following categories of recipients where necessary: • Internal teams and affiliates • Telecommunications and network service providers • Payment processors and financial institutions • IT, hosting, analytics, and customer support providers • Professional advisors such as legal and accounting firms • Regulatory authorities, law enforcement agencies, or courts where required by law All third parties are required to process Personal Data in accordance with applicable data protection laws and appropriate safeguards. 7. International Data Transfers As a U.S.-based company, Esimcalls may transfer Personal Data outside the European Economic Area (EEA). Where such transfers occur, we ensure appropriate safeguards are in place, including the use of Standard Contractual Clauses approved by the European Commission or transfers to countries with an adequacy decision where applicable. You may contact us for more information regarding international data transfers. 8. Your Data Protection Rights If you are located in the European Union or another jurisdiction with similar data protection laws, you may have the following rights: • Right of access • Right to rectification • Right to erasure • Right to restriction of processing • Right to data portability • Right to object to processing • Right to withdraw consent at any time • Right to lodge a complaint with a supervisory authority You may exercise your rights by contacting us using the details provided below. 9. Data Retention We retain Personal Data only for as long as necessary to fulfill the purposes described in this Notice, including the duration of the contractual relationship, compliance with legal obligations, and the resolution of disputes. Retention periods are determined based on legal requirements, business needs, and risk considerations. 10. Children’s Personal Data Our services are not intended for individuals under the age of 18. We do not knowingly collect Personal Data from children. If we become aware that Personal Data of a child has been collected, we will delete such data promptly and terminate the associated account. 11. Security Measures We implement appropriate technical and organizational measures to protect Personal Data against unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. 12. Contact and Data Protection Requests If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us: Email: support@esimcalls.com 13. Updates to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be published on our website. Continued use of our services after such updates constitutes acceptance of the revised Notice. 14. Language This Privacy Policy is originally drafted in English. In the event of any inconsistency between the English version and a translated version, the English version shall prevail. Refund Policy Esimcalls This Refund Policy explains when and how refunds may be granted for Esimcalls’ digital eSIM services. This policy is part of, and should be read together with, our Terms & Conditions. The legally binding version of our agreement is the English Terms & Conditions. Important Notice Esimcalls provides digital eSIM services with immediate delivery. As a general rule, no right of withdrawal applies once delivery of the digital service has begun. Refunds are granted only in the specific cases described below. Refund for Incompatible or Locked Devices You may be eligible for a refund if your eSIM cannot be used due to your device being incompatible with eSIM technology or carrier-locked, provided that all of the following conditions are met: •The QR code / eSIM profile has not been scanned, installed, or activated •No data has been used from the data plan •The eSIM was purchased no more than 6 months ago •You provide sufficient information to verify the issue, which may include: Screenshots from your device settings Device model and manufacturer Carrier or network information, if applicable If all criteria are satisfied, a full refund may be issued. Refund for Connectivity Issues If you experience connectivity issues, you must contact Esimcalls customer support as soon as the issue occurs, while your trip or usage is still ongoing. To be eligible for a refund in such cases: •You must report the issue promptly to our support team •You must cooperate with troubleshooting steps requested by support •The issue must be verifiable and attributable to the Service We cannot guarantee a refund if you contact us after your trip or usage has ended. Depending on the amount of data used, Esimcalls may issue: •A partial refund, or in rare cases, a full refund Non-Refundable Situations Refunds will not be issued in the following situations: •Your device does not support eSIM technology •Your device is carrier-locked and this was not verified before purchase •The eSIM has been installed, activated, or used •Network coverage limitations, reduced speed, or local network conditions •Incorrect installation or user error •The trip or usage has ended without contacting support during use Refund Process To request a refund, please contact our customer support team and provide all required information and documentation necessary to assess your request. Email: support@esimcalls.com We aim to review refund requests as quickly and fairly as possible. Legal Information This Refund Policy is provided for transparency and customer guidance. In the event of any conflict, the English Terms & Conditions shall prevail